UPDF Help Center

Get help using UPDF


  • What is UPDF?

    UPDF is a complete PDF solution to meet all your PDF requirements across Mac, Windows, iOS, and Android. It is a versatile tool with features such as editing, annotations, converting, and page organizing, and more exciting features will be added with each new version.
  • Is UPDF free?

    Yes, UPDF for Windows and Mac has a free version as well as premium plans. To use the free version, users need to sign up for an account and log in. Please note that there are limitations to the free version. The free version will add watermarks automatically when saving the file, and up to 5 conversions in total.
  • How do I download and install UPDF?

  • What are the Differences between the UPDF for Mac Website and the App Store Version?

    Two major differences exist in both directions taken for downloading UPDF on your Mac. Firstly, the website version provides the dedicated OCR feature on the tool, while the App Store version does not have this function available. Another difference in both versions is the quick and frequent upgradation of the website version, which makes it a superior option. (Note: Currently, the Mac with Intel chip version doesn't release the OCR feature yet.)
  • What language does UPDF work in?

    UPDF is available in English, French, German, Italian, Spanish, Portuguese, Russian, Chinese (Traditional), Chinese (Simplified), Japanese, and Korean.
  • What system does UPDF support?

    UPDF is available for Mac, Windows, iOS, and Android currently.
    (Please note that the mobile app features are different from the desktop features. Check the tech spec page to learn more.)
  • How to set UPDF as your default PDF viewer on Windows?

    Right-click a PDF document and click on "Properties". After clicking on "Properties", you can see the "Open With" column, and now click on "Change". Now you can see the UPDF option, click it and then click on "OK". This will help you set UPDF as the default PDF viewer on Windows.
  • How to set UPDF as your default PDF viewer on macOS?

    Control-click a PDF file and select "Get Info" from the drop-down menu. In the "Get Info" window, click the "Open with" drop-down box, and select UPDF to open by default in the drop-down menu. Click "All Changes" below to take effect. macOS will ask for confirmation of this action and select "Continue".
  • Is UPDF 64-bit or 32-bit compliant?

    UPDF is 64-bit compliant.
  • Do I need to be online to use UPDF?

    No, UPDF is a secure offline utility that protects document and user privacy.
    Please note that you need keep your device connected to the Internet while registering and activating UPDF, as well as to get live updates, product usage assistance, etc.
  • How safe is UPDF? Will my files be stored?

    Unlike online tools, UPDF is a desktop software for Mac and Windows, so you don't need to upload any file to the Internet. Your files are safe on your local storage.
  • How can I learn to use the new features in UPDF?

    You can consult the UPDF User Guide for Windows or UPDF User Guide for Mac, but all the features are highly intuitive so you can jump right in and start using the product.
  • How to contact UPDF support team?

    The UPDF customer service team is on call during business hours on Monday to Friday. You can contact them via email (). You can also follow:
    • Facebook: @superacesoftware
    • Twitter: @updfeditor
    • Youtube: @UPDF
    • Instagram: @updfeditor
  • My company is interested in purchasing UPDF in volume. How do I get started?

    Please contact our dedicated sales team through email: .
My Account
  • How do I create a UPDF account?

    Simple! Install UPDF and directly sign up within the application interface by clicking the "Login" button on the top-right corner.
    Alternatively, you can register on our website by clicking the "Sign Up" button and then activate the product using your registered email ID.
  • How to edit my personal info of my UPDF acccount?

    • First, click "Sign Up" to log into your account at https://updf.com/.
    • Second, click the avatar on the top-right corner. It will lead you to the account center.
    • Third, You can change your avatar, name, and password in the account center.
  • How can I retrieve or reset my password?

    • Step 1. Click the "Sign Up" button on the website, or the "Login" button on the UPDF app interface.
    • Step 2. Enter your email, click "Continue", and choose "Log in with password".
    • Step 3. Then click the "Forget password?" UPDF will send a code to your mailbox.
    • Step 4. Enter the code, and you can reset your password now.
  • I want to change my email

    Please login to your account through the UPDF website or app to visit the account center. There is an option called "Linked Accounts Manage" which is below "Email", and select the button. Then choose the "Change" choice so that you can change email afterwards by inputting the correct verification code sent to the original email.
  • Can I link another email to my account?

    Yes, you can link 2 other email addresses including Google and apple ID to the UPDF account. Login to your account, click the "Linked Accounts Manage" option, and link your account. After link accomplishment, you can log into the UPDF account through 3 different email addresses.
  • I forgot my account & password

    Please try your commonly used email to see if you can log in. You will receive a code in your mailbox, and enter it to log in.
  • How do I activate UPDF after signing up?

    Once you sign up, all you need to do is download UPDF and log in the first time you use it. It will be activated automatically.
  • I don't receive the code while signing up

    Check out the spam folder if you did not receive the code in your inbox. Regardless, the mail server will have rejected our mail if it is still not discovered. You will have to whitelist yourselves by following this guide. If it still does not work, contact our support team at [email protected]
  • How to redeem UPDF?

    Log into your account here, and find the "Redeem" option under the Subscriptions Card. Enter your code, and click "Redeem". Then you can unlock UPDF across all the platforms.
  • Does UPDF for Windows version have OCR feature?

    Yes, UPDF for Windows provides a dedicated OCR feature that helps you to convert your documents into searchable and editable PDFs.
  • Does UPDF for Mac version have OCR feature?

    Yes, the Mac with Apple Chip version from the official website has the OCR feature. However, the Mac with Intel Chip version and the Mac App Store version doesn't release the OCR feature yet.
  • How can I turn scanned documents into searchable and editable PDFs?

    Yes, you should consider using the OCR feature offered by UPDF for turning scanned documents into editable PDFs. It provides two options for using the OCR technology, where it converts the document into a "Searchable PDF" or "Image-only PDF." Check the detailed instructions on how to OCR PDFs.
  • What languages are supported by the OCR tool of UPDF?

    UPDF provides a total of 38 languages in its OCR tool which includes, Belarusian, Chinese Simplified, Chinese Traditional, Croatian, Czech, Danish, Dutch, Dutch (Belgian), English, Finnish, French, German, German (Luxembourg), German (New Spelling), Greek, Hebrew, Irish, Italian, Japanese, Japanese (Modern), Korean, Korean (Hangul), Norwegian, Polish, Portuguese, Portuguese (Brazilian), Romanian, Russian, Russian (Old Spelling), Russian with Stress Marks, Spanish, Swedish, Thai, Turkish, Turkmen (Cyrillic), Turkmen (Latin), Ukrainian, and Vietnamese.
    Along with that, it also provides 4 bilingual options of Chinese Simplified and English, Chinese Traditional and English, Japanese and English, and Korean and English in its OCR tool.
  • What can I do if I want to apply the OCR on a PDF document with multiple languages?

    If your PDF document is bilingual and you want to make it editable and searchable, then you can select more than one language in the OCR tool of UPDF. UPDF also offers 4 bilingual languages, which are Chinese Simplified and English, Chinese Traditional and English, Japanese and English, and Korean. However, please note that if you select more than 3 languages in the OCR tool of UPDF, then the process of the OCR recognition might become slower.
  • Can I view multiple PDFs?

    You can open multiple PDFs and view them in their own tabs. This tabbed view allows you to quickly toggle between two or more PDF files.
  • How can I edit the existing text in PDF?

    Click Edit PDF in the left toolbar to go into editing mode, then click any line or paragraph to begin editing the text.
  • Can I add or edit images in PDF?

    Yes. Please click the "Edit PDF" option on the left toolbar to enter the editing mode. Use the "Image" icon to bring a new image into the PDF file. To edit the image, double-click on it, and you'll see a content-aware toolbar with various image editing options.
  • What markup tools can I use to annotate PDF?

    UPDF for Mac provides a range of annotation tools such as text markups (Highlight, Strikethrough, Underline, Squiggly Line), Sticky Notes, Text Comments, Text Boxes, Pen Drawings, Shapes, Stamps, Stickers, Signatures, and more. UPDF for Windows supports Highlight, Strikethrough, Underline, Sticky Notes, Text Comments, Text Boxes, Shapes, and more.
  • What to do if I want to rearrange pages in PDF?

    Click the Organize Page tab on the left toolbar to enter the Page Management mode, then select the thumbnail of a page and move it to a new position within the document.
  • What new features have been added recently?

    UPDF will be regularly updated with features and will eventually be a full-fledged PDF document management utility. You can visit UPDF what's new page to check the latest release.
  • How can I activate UPDF after purchasing?

    To activate UPDF, you need to log into your UPDF account and all the features will be unlocked automatically. You can use your account to unlock UPDF on all the platforms (Mac, Windows, iOS, and Android).
  • Can I unlock UPDF on all platforms with my account?

    Yes. With one purchase of a Subscription Plan or a Perpetual License, UPDF allows you to unlock UPDF features on all platforms with the same account.
  • How many devices can I use for one account?

    If you buy one license code, you can use UPDF on 4 devices: 2 desktops (1 Windows + 1 Mac, or 2 Windows or 2 Macs) and 2 mobile devices (1 iOS +1 Android, or 2 iOS, or 2 Android). Reinstalling when you replace a new device is allowed.
  • What are the limitations of the free version?

    UPDF provides a free version. To use the free version, all you need to do is to sign up for an account. No credit card is required and we won't charge any fees for the free version. However, there are some limitations to the free version. With the free version, watermarks will be added automatically when saving the file, and convert 5 files in total for free.
  • Can I upgrade to future major versions if I purchase a Perpetual License?

    Yes, you can upgrade to future major versions of UPDF, but we may or may not charge an upgrade fee depending on the situation as we reserve the right to charge upgrade fees for future major versions.
  • Can I cancel my subscription?

    Yes. All of our subscription plans will automatically renew, but you can cancel the subscription at any time. To cancel your subscription, please log in to your UPDF account on updf.com and find the "Cancel Subscription" button. Click on it and follow the steps to cancel your subscription. (If you purchase UPDF from the Mac App Store, please follow the instructions here.)

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