Get help using UPDF


  • 1. Why Can't I Find the UPDF AI Icon?

    There are several reasons why you cannot find the UPDF AI Icon. Here are all of them.

    • 1. You may not know where the UPDF AI icon is. You can follow these steps to find the icon: open one PDF file on UPDF, then navigate to the right bottom menu, and click on the UPDF AI icon to open it.
    • 2. If you have UPDF in the old version: older than 1.6.3 for Mac and 1.6.5 for Windows, you cannot find the UPDF AI icon. If you are in the old versions, you can click "Help" > "Check for Updates" to update your UPDF to get the UPDF AI features.
    • 3. But if you have already updated to the latest version and still cannot find the icon, it may be because you are using an enterprise account. You can switch to login with the personal account and if you do not have a personal account, you can use another email to create a free personal account by clicking , then, come back to UPDF to log in. And you will find the UPDF AI icon at the right bottom corner after opening PDF.
    • 4. If you download and buy UPDF from the Mac App Store, there is no UPDF AI feature there. We will add the UPDF AI to the UPDF Mac App Store version in the near future.
  • 2. How to Upload Another PDF File in Asking Mode in UPDF AI?

    You can not upload another PDF file in Ask PDF mode in UPDF AI directly as it only uploads the opened PDF. So you need to close the opened file and open another PDF, then, click the "UPDF AI" icon, click "Ask PDF", then "Get Started" to upload the PDF and analyze it.
  • 3. Why Am I in Free Trial Version for UPDF AI When I Already Bought UPDF Pro?

    UPDF AI is not included in the UPDF Pro Plan. That is why you are in the free trial version of UPDF AI when you already have UPDF Pro. If you need to use UPDF AI Pro, you need to .
  • 4. Will UPDF AI Still be Charged Monthly if I Buy a Perpetual UPDF?

    If you buy a perpetual UPDF and the UPDF AI Pro with a monthly plan, you will be charged monthly for UPDF AI.
  • 5. How to Cancel UPDF AI Subscription?

    If you want to cancel your UPDF AI subscription, you need to , then, find the "Cancel Subscription" button in the "Subscriptions" part, and click on it to cancel.
  • 6. What Are the Differences Between Chat Mode and Ask PDF Mode?

    Chat mode allows you to ask anything, while Ask PDF only answers the questions about the PDF you uploaded.
  • 7. What are the UPDF AI limitations for the Free Trial Version?

    If you are using UPDF AI free trial version, you can only upload 3 PDF files in Ask PDF mode. And the PDF file size is limited to 10MB for each one and each PDF can have at most 100 pages. And when you communicate with UPDF AI, you can only send 100 messages.
  • 8. What Benefits Does UPDF AI Pro Have?

    With UPDF AI Pro, you can have the following benefits: uploading 100 PDF files per month in Ask PDF, 2GB PDF size supported for each PDF, 1000 pages supported for each PDF, and 1000 messages for communication.
  • 9. Is it necessary to purchase UPDF AI separately for use on various platforms?

    No, there's no need to purchase UPDF AI separately. You only need to buy UPDF AI once, and then you can use it on different devices (Windows & Mac computers, iPhone, iPad, and Android smartphone) using a single account. It's important to note that the AI benefits are applicable across four platforms. This means that after using UPDF AI on a Windows computer and utilizing the benefits included in your purchased plan, you can allocate the remaining benefits to other devices.

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