As a customer, your satisfaction and success are the motivation for all we do—which is why we’ll always do everything we can to ensure we make working with documents smarter and easier for you. If, however, you feel like UPDF software doesn’t fulfill your needs, we’re here to help make things right.
Try before you buy
We understand you want the perfect fit and that’s why we offer a trial version of UPDF software. During this trial you can test all the functionality of the software to be sure it suits your needs and desires.
To ensure UPDF software is the perfect fit, you can experience all of its powerful features in our free trial version.
Please experience the UPDF software for yourself by downloading your free trial.
Refunds for online customers
It's because of the 'try-before-you-buy' system that UPDF provides a 30-day Money Back Guarantee. You may be approved for a refund if you purchased UPDF software from our online store at updf.com and one of the following conditions applies:
- The product is proven to be defective by UPDF's technical support department.
- Duplicate orders were made at UPDF's online store.
While these conditions are guidelines, all refunds are made at UPDF's sole discretion.
How to apply for a refund
We’re sorry to hear that UPDF software wasn’t the perfect fit for your needs. If the conditions listed above apply to you, please send an email to support[at]superace.com with the Subject: I want to apply for a refund.
Note: We will notify you when we have processed your refund request or if we need additional information. Once your request has been processed, please allow 5–8 business days for the refund to appear in your account.
Refunds for business and reseller customers
If you purchased UPDF software directly through a UPDF sales representative or reseller, please reach out to your Account Executive or reseller to discuss potential refund options.